Privacy Policies and Practices

Online Confidentiality and Security


We are committed to protecting the confidentiality of your information and online transactions.  We use the highest industry standard for online security-Secure Sockets Layer (SSL) encryption to secure your online sessions. This process safeguards your banking session from intruders.  Keeping your information confidential and secure is an important part of our responsibility to you. 

Internet and Web Based Services

Our online services use features of your internet browser called “cookies” and “flash objects”.  Cookies and flash objects are files that are placed in your computer’s browser memory or placed on your hard drive.  We may use these features on our website or online banking service to verify your identity, remember personal settings including your preferences, offer you additional options, enhance your online experience, and/or improve our products and services.  We also may use them for marketing site personalization and tracking of online applications and programs.  Our server recognizes and records the domain name from which visitors to our site accessed the internet and the names of the pages visited while at our site.  It does not, however, collect and store your electronic mail address or other non-public personal information unless you provide it to us. Finally, we may also use “cookies” to track the effectiveness of advertisements for FBFC products and services referred to as “banner ads” that we may place on FBFC and non-FBFC web sites.  Cookies used for tracking advertising effectiveness do not collect non-public personal or confidential information. 

Links to External Sites

At times we may provide links to sites outside the control of First Bank Financial Centre to alert you to products, information, and services offered by third parties. We will alert you prior to exiting the Bank’s website so that you will have the option not to be re-directed. Provided links are meant to supplement your online experience and this information may be of interest to you.  Although we will only provide links to sites we believe are reputable, we do not make any representations concerning the linked site’s contents or availability nor are we responsible for any losses or damages in connection with these third party sites.   Please note that linked sites may have different privacy and information security practices than First Bank Financial Centre.  You should review each site’s privacy and security practices carefully.

E-Mail

E-mail sent to us should be used for inquires that are not sensitive or confidential as regular e-mail is not encrypted and therefore is not secure.  We will never request personal non-public information via e-mail.  This includes, but is not limited to, personal identification, social security numbers, passwords,  or account numbers. We will ask for an e-mail address when you set up a new account or service with us.  If you receive an e-mail that requests this type of sensitive information, you should be suspicious of it.  If you receive a suspicious looking e-mail, please contact us immediately. We may use this address to communicate with you regarding products and services.

Protecting Children Online

First Bank Financial Centre feels it is extremely important to guard the identity and privacy of children.  We encourage parents to supervise their child’s interaction online.  We do not intentionally market to, or solicit personal information from, children under the age of 13.  In the event that we receive personal information from a child whom we know to be under 13, we will only use that information to respond directly to that child, or seek parental consent.

USA Patriot ACT

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING OR CHANGING AN ACCOUNT WITH FIRST BANK FINANCIAL CENTRE

Section 326 of the USA Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account or changes an existing account.  This federal requirement applies to all new customers and current customers.  This information is used to assist the United States Government in the fight against the funding of terrorism and money laundering activities. 

            What this means to you:

When you open an account or change an existing account at First Bank Financial Centre, we will ask each person for their name, physical address, mailing address, date of birth, and other information that will allow us to identify them.  We will ask to see each person’s driver’s license and other identifying documents and copy or record information from each of them.

CAN SPAM

First Bank Financial Centre complies with the provisions of the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN SPAM).

Our e-mail systems and other resources adhere to the following guidelines in the Act:

  • First Bank Financial Centre complies with the provisions of the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN SPAM).
  • Our e-mail systems and other resources adhere to the following guidelines in the Act:
  • Prohibit the use of false or misleading transmission of information
  • Prohibit the use of deceptive subject headings
  • A functioning e-mail return address or other internet based response mechanism is provided
  • Commercial e-mail messages will be discontinued within ten (10) business days after receipt of an opt-out notification from a recipient
  • Require that e-mail messages contain:
    • Clear and conspicuous identification that the message is an advertisement,
    • Provide the recipient an opportunity to decline to receive further commercial e-mail messages from the sender, and
    • Disclose a valid physical postal address of the sender
  • Prohibit the use of address harvesting, dictionary attacks or other hijacking methods
  • Prohibits the intentional relay or re-transmission of a commercial e-mail message that is unlawful
  • The Bank will not engage in the transmission of e-mail containing sexually oriented material
  • Prohibits a person from promoting or allowing the promotion of that person’s trade or business, goods, products, property or services in an unlawful commercial e-mail message.
Opt-Out

Opt-out instructions are provided at the end of each e-mail message sent to you.  If you would like to opt-out of receipt of future e-mail marketing, please send an e-mail to marketing@fbfcwi.com with “Opt-out” in the subject line.  Your e-mail address will then be promptly removed from all existing database, and you will not receive future e-mail from us. 

You may also contact us by phone at (888)569-9909, or by US Mail at First Bank Financial Centre, Marketing Department, 155 W. Wisconsin Avenue, Oconomowoc, WI 53066.

For the printable version of our Privacy Policy, please click here.