Mobile Banking

FBFC Mobile

 

Where would we be without technology? Probably eating berries with woolly mammoths and Dodo birds. Ok, that might be a little dramatic, but since we have technology, why not use it? With mobile banking you can manage your FBFC accounts from anywhere at any time using your mobile phone. As an online banking customer, this is a free service! You can't beat that with a stick!

 

 

FBFC Mobile App
  • Deposit Checks 24/7
  • Manage debit card security
  • Receive alerts for declined debit card transactions
  • Login with Touch ID
  • View balances without logging in
  • Access multiple usernames on one device
  • Set up, make and edit bill payments
  • Take a photo of a paper bill and pay that bill
  • Transfer funds between FBFC accounts
  • Chat with a representative
  • Manage your account
  • Find FBFC ATMs/Branches
FBFC Mobile Browser
  • View balances and transaction history
  • Make bill payments
  • Transfer funds between FBFC accounts
  • Account alerts
  • Find FBFC ATMs/Branches
FBFC Mobile Text Messaging (96924)
  • Retrieve account balances
  • Retrieve recent transaction history
  • Find FBFC ATMs/Branches

Prefer to do your banking on your tablet? Or would like the option? Great! We have an app for that too!

Mobile Banking For Tablet

 

Take a picture of the check you wish to deposit with your web-enabled phone and submit through your online banking account.

If you don't already have an online banking account, please click here for more information.

If you do have an online banking account, mobile deposit is already available to you!

Download The App

Get Started - Don't have a smartphone? That's ok! We offer options for other web-based phone and text-based mobile banking. If you aren't enrolled, contact a Personal Banker, download FBFC mobile or CLICK HERE to get started.

Help Center - FAQ

What does it cost?

There is no fee for using FBFC Mobile. However, you do need an FBFC account. It's possible your mobile phone service provider may charge for text messages and/or web access - check your plan for details.

Lost your phone?

You can disable FBFC Mobile on your device at any time from within online banking.  Or you can call us at (888) 569-9909 during business hours. We can either un-enroll your device, or suspend the service.

Do I need a special phone?

No. We developed FBFC Mobile to work with virtually all of today's phones and the most popular cell phone service providers. You can use FBFC Mobile if:

  • Your phone allows text messaging; or
  • You can browse the Internet on your phone; or
  • You have an iPhone or Android mobile device
Where can I find all text commands?

Simply text HELP to 96924 and you'll receive a text message with all text commands (BAL, HIST, etc.)

What Happens If My Access Is Locked?

Call us at (888) 569-9909 or chat with us during business hours and we'll be happy to assist you.

Can I enroll my user name on multiple phones?

Yes, each user name can be enrolled on multiple devices. To do so, a customer can go to Options in their Online Banking, select Manage Devices, and from there, they can add an additional phone number for their User Name.

What should I do if I discover I’ve lost my phone?

if it’s during business hours, contact the bank immediately and we can assist with shutting the service down. If it’s outside of business hours, log into Online Banking, go to Profile, and select the Manage Devices button. From there, you can cancel the service by choosing “Stop Using This Device for Mobile Banking” from the dropdown menu. 

What number should I text to retrieve information?

FBFC’s dedicated texting number is 969-24. Customers should only send or receive texts relating to FBFC at this number. To assist customers with identifying potential fraud, it may be best to save this number as a contact since this is the only number FBFC will attempt to contact them from.

Is Mobile Banking secure?

FBFC’s Mobile Banking is very secure for the following reasons:

  • Mobile Banking is fully encrypted
  • The system has an automatic timeout feature that will log customers out after 5 minutes of inactivity
  • All money movement is completed behind the password
  • Text messaging does not contain any account numbers or identifying information
  • After 3 failed password attempts, all services are locked
Does FBFC allow for customers to take pictures of checks and deposit them via their smart phone?

Yes, Mobile Deposit is a feature of Mobile Banking. To ensure your checks are posted without delay, in addition to your signature, please include "For Mobile Deposit at FBFC" in the endorsement.