Distinctly FBFC


Community is the cornerstone of our organization. We believe when you help the community grow and prosper, everyone benefits. During 2012 and 2013, FBFC donated more than $400,000 to the communities we serve, taking great pride in keeping local economies vibrant and strong. The most impressive charitable contribution we provide is the volunteerism of our employees. In the last year, all of management has been involved in volunteer activities and over 81% of all other employees generously volunteered their time.

Above our community giving and activism, our employees take great pride in providing our customers, neighbors, and communities with unmatched service that is "Distinctly FBFC". First Bank Financial Centre believes in offering distinctive customer service that delivers R.E.E.L. value in the following ways:

Employee Shot Out Mike Archie

R:  Responsiveness
  • We care about our customers and believe in providing courteous and attentive service.
  • We believe in listening to our customers and responding to their ideas and concerns.
E:  Expertise
  • We believe customers are entitled to efficient service from knowledgeable employees who are motivated to provide customer satisfaction.
  • We seek innovative approaches to serve our customers and co-workers in the best way possible.
  • We believe in meeting our customers' informational needs by providing accurate, complete, up-to-date information.

E:  Ease of use of products and services

  • We strive to offer products and services that are easy to understand and simple to use.

L:  Local decisions and dealings

  • We strive to make decisions with input from those most likely to be affected.
  • Decisions are made quickly and follow-up with customers is immediate.