Contact Us


If you have a questions about your account, or require an immediate response, please call (888) 569-9909, or send us an email.

eBanking Assistance

If you are currently working with an agent regarding your eBanking account, click here to share your computer screen.

Mortgage Assistance

In case of errors or questions about your federally related mortgage loan (does not apply to Home Equity Lines of Credit (HELOCs) or other open-ended lines of credit), you must use this established address to assert an error or to request information regarding your loan account with us.

Please write First Bank Financial Centre, Attn: Loan Servicing, P.O. Box 1004, Oconomowoc, WI 53066-6004 as soon as you can, if you think there is an error in your account, or if you need more information regarding your loan account with us. To submit a written notice of error or a request for information with us, please provide the following information in the notice:

  1. Your account name and loan number
  2. Describe the error or issue as clearly as you can, and the impacted dollar amount (if applicable)
  3. Explain why you believe there is an error or why you need more information

Generally, within five (5) business days of receipt of your written request, the Bank will provide written acknowledgement to you of its receipt of the request. 


First Bank Financial Centre (FBFC) recognizes e-mail as a simple and cost effective method of communication. However, requests and inquiries requiring immediate attention should not be sent by email, as a bank representative may not be available to immediately review your email message. If you need to notify FBFC of something pursuant to your account agreement(s) email messages will not serve as a sufficient method for any requirement imposed on you to provide written or telephonic notice. Further, email messages may not be used to place a stop payment on a check, cancel a bill payment, request account transfers, change an address, or report lost or stolen banking codes, cards, or checks.

Private, personal, and account information, such as Account Number, Password, PINs, or Social Security Numbers, should never be sent by e-mail.

Correspondence will not knowingly be collected or responded to if you are under the age of 13.