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If you have questions about your account, or require an immediate response, please call (888) 569-9909.

Monday - Friday 8:00am - 6:00pm
Saturday 8:00am - 12:00pm

If your debit card is lost or stolen after regular business hours, please call (800) 472-3272. If you are outside the United States, call collect (614) 564-5101. To receive a new debit card, you can visit any of our Branches and we can instantly issue you a new EMV debit card for your personal or business account.

If your credit card is lost or stolen, please call Elan at (877) 334-0460.