If you have questions about your account, or require an immediate response, please call (888) 569-9909.
Monday - Friday 8:30am - 6:30pm
Saturday 8:30am - 12:00pm
If your debit card is lost or stolen after regular business hours, please call (800) 554-8969. If you are outside the United States, call collect (614) 564-5101. To receive a new debit card, you can visit any of our Branches and we can instantly issue you a new EMV debit card for your personal or business account.
If your credit card is lost or stolen, please call Elan at (877) 334-0460.