Mastercard Automatic Billing Updater

Effective October 1st, FBFC debit card holders were automatically opted in to a new service through Mastercard called Mastercard Automatic Billing Updater or ABU. ABU is an automated solution that helps to ensure uninterrupted service for cardholders and participating merchants by updating card-on-file (COF) information for recurring payments. This program helps to reduce COF transaction declines due to new card numbers and/or expiration dates. For example, if you have monthly payments for a storage unit automatically debited through your card, ABU will update that card information through the storage unit company if you get a new card number and the company is a participating merchant. Same with monthly movie companies like Netflix.

Please note - If there is confirmed fraud on the old FBFC debit card, the new card number will not be sent over to participating merchants. It is the cardholder's responsibility to update new card information for all recurring payments or subscriptions.

Automatic Billing Updater:

  • Improves cardholder experience and satisfaction due to reduced likelihood of denials or service interruptions when card information is updated.
  • Maintains continuity in payment relationships between cardholders and participating merchants.
  • Reduces the need for direct cardholder intervention when new card numbers or expiration dates are issued.
  • Lessens the possibility of late fees and service disruptions.

You are able to opt out of this service at any time by completing the form below.

 

 

 

ABU

FAQs

What is the MasterCard Automated Billing Updater?

The MasterCard Automatic Billing Updater (“ABU”) is an automated solution that helps to ensure uninterrupted service for cardholders and uninterrupted payments by updating card-on-file (COF) information for recurring and nonrecurring payments. This program helps to reduce COF transaction declines due to changed account numbers and/or expiration dates.

When will this service be available to cardholders?

The MasterCard ABU Service is available for debit cards in October 2017.

Why is this service being offered to cardholders?

The MasterCard ABU Service is required by MasterCard for all debit cards. Visa also has a similar program, Visa Account Updater, which is required by Visa for all debit cards.

How does the Automatic Billing Updater service work?

Cardholders generally have recurring payments or a COF set up with a merchant(s). When account changes are made to a cardholder’s account - for example, a debit card number has been changed or an expiration date has been updated - cardholders often do not advise merchants about changed account information, which causes recurring payments to be declined as well as an inconvenience to cardholders. The MasterCard ABU service allows the updated information to be provided to participating merchants on behalf of the cardholder resulting in fewer declines. The service provides a convenience to cardholders so they do not have to contact each merchant with updated card information. 

What are the benefits of the MasterCard ABU Service?

• Reduces “card not present” declines.

• Helps to ensure on-time bill payment.

• Provides better customer service.

• Prevents late fees and service disruption.

Can cardholders decline this service?

Yes. A cardholder can request to opt-out of this service simply by submitting the required information on the form at the top of this page. However, the above-mentioned benefits will not apply.

Will all of my payment information be automatically updated?

No. The MasterCard ABU service is only available at participating merchants. Merchants can choose the frequency at which they check for updated payment information. To avoid late payments and penalties, cardholders should check with their merchant to ensure their card information has been updated.

Do you have a list of participating merchants?

No. Participation in this service is at each merchant’s discretion. FBFC does not have a merchant list. 

What kind of Card-on-File (COF) merchants participate in this service?

COF merchants that keep cardholder’s card numbers on file for recurring payments may include subscription services, utility companies, gym memberships, insurance companies, recurring charitable donations, and more. 

What if I do not update my debit and credit card information with participating merchants?

Automatic payments will be declined and merchants may charge members a late fee.