Service Banker

Mar. 14, 2018
Dept:Retail Banking
Location: Menomonee Falls
Job Summary

This position is involved in sales and service activities in our branch sales locations. The Service Banker opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves customer service issues.  This position also refers customers to other products and services of First Bank Financial Centre as appropriate. 

This Full-time position in our Menomonee Falls Branch averages 38-40 hours per week and requires availability between the hours of 7:45am and 6:15pm weekdays and up to 3 Saturday mornings per month.

Required Education and Experience

Required Education and Experience

  • High school diploma or GED (or in high school with work permit)
  • Six months or more related experience in customer service and cash handling. 
  • Basic keyboarding skills and the ability to navigate in a Windows environment

Required AbilitiesWe are proud to be an ADA employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.

  • Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
  • Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
  • Ability to effectively exchange information in a verbal, visual and written fashion 
  • Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing.  Reads material and identifies relevant details; judges accuracy and appropriateness
  • Ability to lift and carry a weight of up to 20 pounds for a short period of time.
  • Ability to sit for long periods of time.
  • Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
  • Ability to work a regular, predictable schedule.
Preferred Experience

Preferred Experience

  • Knowledge of bank products and services
  • Minimum of 1+ year of retail banking experience